Return & Refund Policy

We want you to love your purchase. If for any reason you’re not satisfied, we’re here to help.

Returns

You have 30 days from receiving your order to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it (unused, undamaged).

• In the original packaging.

• Accompanied by proof of purchase.

To start a return, please contact us at info@opula.co.nz Once your return is approved, we’ll provide instructions and a return shipping label.

Please note: Items returned without contacting us first will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately. We’ll arrange a replacement or refund as quickly as possible.

Exchanges

Want a different colour? The fastest way is to return your item and place a new order once your return is accepted.

Refunds

Once your return is received and inspected, we’ll let you know if the refund is approved. Approved refunds will be processed back to your original payment method within 10 business days.

Please remember it may take additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, contact us at info@opula.co.nz.